Why can't I add my credit card via the Thingstream portal?

In case you encounter any error messages while using the payment gateway, here are some possible reasons why they may occur:

• We do not accept payments made with American Express (AMEX) cards
• The information entered is incorrect (ex. wrong card number, CVV code, expiration date)
• Too many failed attempts to register a card (perhaps using the same email address, or an issue with card authentication features required by your card issuer or disabled in your browser) 
• The bank is rejecting the transaction

Thankfully, there are a few solutions you can try if you come across these errors:

• Use a different card that is not an American Express (AMEX) card, or request to pay via bank transfer or wired payments 
• Double-check and ensure that the card information you entered is correct, then try again
• Contact your bank for assistance
• Kindly wait for at least 30 minutes before trying to register a different card.
• Make sure you have cookies and pop-ups enabled
• Try another browser app or a Private window with your browser, and accept all cookie requests 

Please reach out to us if you have any further questions or concerns. Our team is always available to assist you with any payment issues you may encounter.